FAQ
Payment
- Where is my refund?
Where is my refund?
Ordering and delivery
- Where is my order confirmation?
- How do I cancel my order?
- When will my order arrive?
- What countries do you ship to?
- Can I track my order?
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@thelavage.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via support@thelavage.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
When will my order arrive?
Shipping Method :
Orders are usually shipped by using DHL Express, UPS & USPS.
Handling time: 1-3 days (Monday – Friday)
Transit time: 7-12 days. (Monday – Friday)
Our Order cut-off Time: 5 PM (GMT-05:00)
Shipping Rate: Free shipping for all orders.
Shipping Status :
You'll get an email with your tracking details as soon as your purchase ships. Don't worry if you don't immediately get a shipment confirmation email. We will make sure to deliver the items by the delivery date or dates specified at checkout
Contact Information:
Email: support@thelavage.com
What countries do you ship to?
We ship to most regions worldwide.
Can I track my order?
Returns
- How do I return an item?
How do I return an item?
Please contact our customer service team via support@thelavage.com. Providing the return is within the 30-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.
The Laväge
- What is Laväge?
- How does Laväge work?
- Is it okay to use Laväge to hear the gossip better?
- Is Laväge safe to use?
- Will using Laväge give me the ability to understand my pet's secret language?
- Who can use Laväge?
- How often should I use Laväge?
- Is it painful to use Laväge?
- Can I use Laväge with tap water?
- Can Laväge help with tinnitus?
- How long does it take to clean both ears with Laväge?
- Is Laväge a good alternative to cotton swabs?
- Can I use Lavägewith ear drops?
- Can Laväge be used by people with hearing aids?
What is Laväge?
Laväge is an innovative ear irrigation system crafted to provide a safe, gentle, and effective method for cleaning the ear canal. Unlike traditional methods such as cotton swabs or manual syringes, Laväge uses advanced controlled flow technology to deliver a steady stream of water that dislodges and removes earwax, debris, and other impurities from the ear.
The system is designed with user comfort and safety in mind, featuring soft, ergonomic tips that fit comfortably in the ear without causing irritation or damage. Laväge's gentle water pressure can be adjusted to suit individual needs, making it suitable for users of all ages. This makes it an ideal solution for those who experience frequent earwax buildup, have sensitive ears, or simply wish to maintain optimal ear hygiene.
In addition to its cleansing capabilities, Laväge promotes overall ear health by preventing the buildup of wax that can lead to blockages, discomfort, or even temporary hearing loss. By regularly using Laväge, users can enjoy clearer hearing and a refreshed, clean sensation in their ears, all while avoiding the risks associated with other ear-cleaning methods. Whether for routine maintenance or occasional deep cleaning, Laväge offers a reliable, user-friendly solution for maintaining clean and healthy ears.
How does Laväge work?
Laväge is an advanced ear irrigation system that uses a gentle, controlled flow of water to cleanse the ear canal. Here's a step-by-step breakdown of how it works:
Filling the Reservoir: The process begins by filling the Laväge system's reservoir with warm, distilled or filtered water. Using clean water ensures that no impurities are introduced into the ear canal during the cleaning process.
Positioning the Tip: The system is equipped with soft, ergonomic tips designed to comfortably fit the natural contours of the ear. These tips are carefully inserted into the ear canal, creating a secure seal that prevents water from leaking out.
Adjusting the Flow: Laväge features adjustable water pressure settings, allowing users to select the most comfortable and effective flow rate. This controlled flow is essential for ensuring a gentle yet thorough cleaning experience, as it helps dislodge and wash away earwax and debris without causing discomfort or damage.
Irrigation Process: Once the system is activated, the water flows into the ear canal, gently loosening and flushing out earwax, dirt, and other impurities. The water and dislodged materials then exit the ear canal, carrying away buildup and leaving the ear clean.
Collecting the Water: Laväge
easily sucks out the expelled water and debris, preventing mess and making the process hygienic and easy to manage.
Post-Cleaning Care: After the irrigation process, users are advised to gently dry the outer ear with a clean towel. It's important to ensure that the ears are completely dry before inserting hearing aids or other ear devices.
Laväge is designed to be easy to use and is suitable for individuals of all ages. It offers a safe and effective alternative to other ear-cleaning methods, such as cotton swabs, which can push wax deeper into the ear canal or cause injury. By using a gentle stream of water, Laväge provides a thorough cleaning that helps maintain optimal ear health, clear hearing, and a refreshing sense of cleanliness.
Is it okay to use Laväge to hear the gossip better?
Laväge can help improve your hearing, but we can't guarantee it'll help you catch all the juicy details. However, clean ears do make for better listening—whatever the subject!
Is Laväge safe to use?
Yes, Laväge is designed with safety as a primary concern, making it a safe and effective option for ear care. The system utilizes a controlled and adjustable flow of water, which ensures that the pressure remains gentle and comfortable, preventing any potential discomfort or damage to the delicate structures of the ear canal. The soft, ergonomic tips are specifically crafted to fit comfortably in the ear, creating a secure seal that prevents water from leaking out while avoiding irritation.
Additionally,Laväge is made from high-quality, medical-grade materials that are safe for contact with the skin and ear canal. It is designed to provide a thorough yet gentle cleaning experience, making it suitable for a wide range of users, including those with sensitive ears. As with any ear cleaning method, it's recommended to follow the instructions carefully and consult with a healthcare professional if you have any pre-existing ear conditions or concerns. Laväge offers a safe, reliable, and user-friendly solution for maintaining clean and healthy ears.
Will using Laväge give me the ability to understand my pet's secret language?
As much as we'd love to help you chat with your cat, Laväge only clears earwax, not unlock hidden talents. However, you'll hear their meows and barks loud and clear!
Who can use Laväge?
Laväge is designed to be a versatile and user-friendly ear care solution suitable for individuals of all ages. It can be safely used by adults, teenagers, and even children under adult supervision. The gentle and adjustable water pressure makes it an ideal choice for those with sensitive ears, ensuring a comfortable experience for everyone.
However, it's important to consider a few exceptions. Individuals with certain ear conditions, such as an active ear infection, a perforated eardrum, or a history of ear surgeries, should consult a healthcare professional before using Lavage. Additionally, parents should seek guidance from a pediatrician before using the system on young children to ensure it's appropriate for their specific needs.
Overall, Laväge is a safe and effective option for anyone looking to maintain ear hygiene, from everyday ear care to managing occasional earwax buildup. Whether you're seeking a gentle, non-invasive alternative to cotton swabs or simply want to keep your ears clean and healthy, Laväge offers a reliable solution for a wide range of users.
How often should I use Laväge?
Is it painful to use Laväge?
No, using Laväge is generally not painful. The system is designed with user comfort in mind, utilizing a controlled and adjustable flow of water to ensure a gentle and soothing experience. The ergonomic tips are crafted to fit comfortably in the ear canal, and the water pressure can be adjusted to suit your personal comfort level.
Most users report a pleasant, massage-like sensation as the water cleanses the ear canal. If you experience any discomfort or irritation while using Laväge, it’s important to stop immediately and consult with a healthcare professional. Proper usage and following the provided instructions help ensure a safe and comfortable ear cleaning experience.
Can I use Laväge with tap water?
It's recommended to use distilled or filtered water with Lavage for the best results and to maintain ear hygiene. Tap water may contain impurities, minerals, or chemicals that could potentially irritate the ear canal or introduce unwanted substances. Using distilled or filtered water helps ensure a cleaner, safer, and more comfortable ear irrigation experience. Always follow the manufacturer’s guidelines and use the recommended type of water to achieve optimal results with Laväge.
Can Laväge help with tinnitus?
Laväge may help alleviate tinnitus symptoms if they are related to earwax buildup or blockage. By gently and effectively removing excess earwax and debris from the ear canal, Lavage can reduce pressure and improve ear hygiene, which may provide some relief from tinnitus caused by such blockages.
However, Laväge is not a cure for tinnitus itself, as tinnitus can have various underlying causes, including hearing loss, ear infections, or other medical conditions. If you experience persistent tinnitus, it is important to consult with a healthcare professional to determine the underlying cause and receive appropriate treatment. Using Laväge as part of a routine ear care regimen can support overall ear health but should be complemented with professional medical advice for comprehensive tinnitus management.
How long does it take to clean both ears with Laväge?
Cleaning both ears with Laväge typically takes just a few minutes per ear. The process involves gently irrigating each ear canal with a controlled flow of water to remove excess earwax and debris. Most users find that the entire routine, including setup and cleaning, can be completed in under 10 minutes.
For the best results, follow the instructions provided with your Laväge system, and allow sufficient time for each ear to be thoroughly cleaned. If you have significant wax buildup or experience any discomfort, you may need to adjust the duration or consult with a healthcare professional for guidance.
Is Laväge a good alternative to cotton swabs?
Yes, Laväge is an excellent alternative to cotton swabs for ear cleaning. Unlike cotton swabs, which can push earwax deeper into the ear canal and potentially cause damage, Laväge uses a controlled flow of water to gently flush out earwax and debris. This method helps to safely remove buildup without risking injury or impacting the wax further.
Lavage offers several advantages over cotton swabs, including:
- Safety: The gentle water flow and ergonomic tips are designed to clean the ear canal without causing irritation or damage.
- Effectiveness: Lavage can help dislodge and remove earwax more efficiently, reducing the risk of blockages and maintaining better ear hygiene.
- Convenience: It provides a more thorough and hygienic cleaning experience, minimizing the need for frequent use and reducing the chances of pushing wax further into the ear.
Overall, Laväge provides a safer and more effective solution for ear care compared to cotton swabs.
Can I use Lavägewith ear drops?
Yes, you can use Lavage in conjunction with ear drops. Ear drops can help soften earwax, making it easier to remove. To use them effectively with Laväge, follow these steps:
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Apply Ear Drops: Start by applying ear drops as directed. Typically, you should allow the drops to sit in the ear canal for a few minutes to soften the wax.
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Wait: After applying the ear drops, wait for the recommended time before using Laväge. This ensures that the wax is adequately softened for easier removal.
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Use Laväge: Once the ear drops have had time to work, use Lavägeto gently flush out the softened wax and debris from the ear canal.
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Dry Your Ears: After using Laväge, gently dry the outer ear.
Combining ear drops with Laväge can enhance the effectiveness of ear cleaning. However, always follow the instructions provided with both products and consult with a healthcare professional if you have any concerns or questions about your ear care routine.
Can Laväge be used by people with hearing aids?
Yes, Lavägecan be used by people with hearing aids, but it's important to take a few precautions:
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Remove Hearing Aids: Before using Laväge, remove your hearing aids to prevent them from getting wet or damaged. The water flow from the system could affect the electronics or cause discomfort if the hearing aids are left in place.
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Dry Your Ears Thoroughly: After using Laväge, ensure that your ears are completely dry before reinserting your hearing aids. This helps prevent moisture from affecting the hearing aids and ensures optimal performance.
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Follow Instructions Carefully: Adhere to the Laväge instructions for safe and effective ear cleaning, and avoid using excessive water pressure that could cause discomfort.
By following these steps, you can safely use Laväge while maintaining the functionality and longevity of your hearing aids. If you have specific concerns about using Laväge with your hearing aids, consult with your audiologist or hearing aid specialist for personalized advice.